Hello…goodbye
I recently tried to go through the British Gas enrolment process online. It bombed out when I tried to give it a US zip code for my previous address, as opposed to the expected UK postcode. However, there was a handy ‘call me’ button that I could press to work through the problem. On pressing the button, I was asked for two pieces of information
- What’s your phone number?
- When should we call you?
I responded ‘Now’ to the latter question, and was impressed that the call came through within five seconds. However, here’s a transcript of the call:
- This is an internet callback. Please hold while we connect your call
- Thank you for using British Gas
- Goodbye and thanks for using our free callback service
Not particularly useful.
As an aside, it seems that Geordie is the dialect of choice right now. One of the above messages was north-eastern. Meanwhile, Big Brother is back, with its resident Geordie commentator. And NTL’s dreadful customer service is introduced by a Geordie.
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