I recently tried to go through the British Gas enrolment process online. It bombed out when I tried to give it a US zip code for my previous address, as opposed to the expected UK postcode. However, there was a handy ‘call me’ button that I could press to work through the problem. On pressing the button, I was asked for two pieces of information

I responded ‘Now’ to the latter question, and was impressed that the call came through within five seconds. However, here’s a transcript of the call:

Not particularly useful.

As an aside, it seems that Geordie is the dialect of choice right now. One of the above messages was north-eastern. Meanwhile, Big Brother is back, with its resident Geordie commentator. And NTL’s dreadful customer service is introduced by a Geordie.


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