HSBC: the world’s local bank? (Part 2)

A while ago, I commented on the dreadful customer service experienced in HSBC Covent Garden. (To give a balanced account, my Chambers Street, New York branch gave me a fabulous customer experience only two months earlier.)

After spending 15 minutes getting nowhere talking to someone on the US customer service number yesterday, I took their advice and took my request to the Chancery Lane branch this lunchtime. (My request: to do a wire transfer from my dollar HSBC account to my UK Lloyds TSB account.) I got nowhere. When I again questioned the bank’s branding (the world’s local bank), their defense was that HSBC UK was in no way affiliated with HSBC US. Maybe that’s exactly what they mean by local.

Dreadful.

Comments

One Response to “HSBC: the world’s local bank? (Part 2)”

  1. Boo on October 16th, 2006 11:54

    Hi. I thought you might like to read my experience of HSBC the “local” bank.

    http://the-belfry.blogspot.com/2006/09/hsbc-worlds-local-bank.html

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