Comments on: Virgin Media: Guaranteed Incompetence http://blog.osirra.com/2007/04/26/virgin-media-guaranteed-incompetence/ Sat, 04 Feb 2012 23:35:57 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: peter mortimer http://blog.osirra.com/2007/04/26/virgin-media-guaranteed-incompetence/comment-page-1/#comment-2336 peter mortimer Sun, 05 Aug 2007 04:40:44 +0000 http://www.osirra.com/?p=920#comment-2336 <p>I have been waiting since early April for an overpayment I made. Too many phone calls to go into detail here.</p> <p>However I did receive a letter from Virgin Media's Ryan Pursey (Customer Loyalty & Resoulution Manager) who undertook on 9th July to get back to me within 15 days.</p> <p>Yes you've guessed, I haven't heard a thing.</p> <p>I have had my worst ever customer care experience at the hands of Virgin Media.</p> I have been waiting since early April for an overpayment I made. Too many phone calls to go into detail here.

However I did receive a letter from Virgin Media’s Ryan Pursey (Customer Loyalty & Resoulution Manager) who undertook on 9th July to get back to me within 15 days.

Yes you’ve guessed, I haven’t heard a thing.

I have had my worst ever customer care experience at the hands of Virgin Media.

]]> By: Art Vandelay http://blog.osirra.com/2007/04/26/virgin-media-guaranteed-incompetence/comment-page-1/#comment-2006 Art Vandelay Fri, 27 Apr 2007 18:36:14 +0000 http://www.osirra.com/?p=920#comment-2006 <p>Write to Branson directly and threaten to step up your campagin to publicise this. At least have some fun with it.</p> <p>That's right, campagin.</p> Write to Branson directly and threaten to step up your campagin to publicise this. At least have some fun with it.

That’s right, campagin.

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