Accuracy with little added value

I ordered a tumble dryer from Co-op Electrical on Sunday to replace the one that’s packed in after eight years’ service. I chose Co-op Electrical for two reasons:

(My only issue with the order was it taking over a minute to get around to loading the credit card details form.)

Ordering the appliance at 10.38pm last night, I could choose a Tuesday delivery slot, which I was quite impressed by. And further, I received a text and email today confirming an expected delivery slot. Apparently, "it will be between 09:13–11:43", but "times are a guide only".

While it’s all very well that I have a very precise two-and-a-half hour delivery slot, it adds little value to my life. The delivery can arrive any time between 7am and 8pm and if I’m not in for it, I’ll pick up a £35 surcharge.

So if I pop out for half an hour at 8am and miss the delivery, I’ll pay a surcharge despite it arriving outside the expected delivery slot.

My only option is to stay in until it arrives, something that I would have done anyway with a 7am–8pm slot. Ho hum.


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