Cell mutation

I’m always confused by the Mute/Unmute toggle button on my mobile phone, which I often use while on conference calls during which there is background noise at my end.

When I’m unmuted, it says “Mute”, and while muted, it says “Unmute”. The confusion arises for two related reasons:

If the button looked more like a button, perhaps I’d immediately understand its label to represent an action, and know exactly whether or not the phone was muted.

But when I look at the phone and it says “Mute”, I have to think whether this means it’s currently muted (always my immediate reaction), or whether pressing the “button” will mute it. I think a status symbol (not in that sense) would be useful to immediately tell me whether or not people at the other end of the phone can hear me.

I’m just saying…

By Dan on 16 December, 2008 · Posted in User experience

2 Comments | Post Comment

Reader says:

Do you have mute button? If you press it, what would it read?

Posted on December 19th, 2008

Dan says:

The mute button, when pressed, changes to “Unmute”.

Posted on December 19th, 2008