#VirginMedia and the ever so British complaint

I had an odd interaction with Virgim Media the other day on Twitter. Below is a transcript.

Me: The new #VirginMedia combined modem/wireless router is flaky at best. So I’ve wired my Netgear router to it. All now good.

Virgin Media: Glad to see you’ve managed to find a combination that works for you Dan. PM

Me: Odd response from @virginmedia: Glad to see you’ve managed to find a combination that works for you Dan. PM

Virgin Media: With any product some customers will like it & have no issues, where others won’t. We’re just [happy] your netgear is working good. PM

Apart from not quite understanding the PM sign-off, I was more than a little perplexed. I was, in a very British, polite way, bemoaning some hardware that had been supplied by Virgin Media, for which I pay a handsome monthly rental fee. Their response congratulated me on my ingenuity and expressed happiness that I’d managed to find a solution that bypassed some of the functionality I was paying so handsomely for.

Had I had more than 140 characters to play with, and had I not been British and reserved, my tweet might have instead read:

The new #VirginMedia combined modem/wireless router is an utter bag of shit. While its modem functionality seems to work well, its wireless capability sucks donkey balls. On very rare occasions my laptop can connect to it, but it has always dropped out within a minute. (My iPhone behaves similarly, btw, so it doesn’t seem to be a client issue.) I’ve now resorted to connecting my Netgear router (fab, btw) to it using an Ethernet cable, and connecting my clients to that. It’s a much easier solution than bemoaning the issue over the phone and waiting for days for an engineer to turn up (between nine and six) to tell me that it’s a client issue.

Comments

3 Responses to “#VirginMedia and the ever so British complaint”

  1. SG on September 20th, 2011 10:03

    I don’t see why you couldn’t have mentioned “donkey balls” in your original tweet.

  2. Tim on September 21st, 2011 18:13

    Ironically (if it’s a virgin media super hub you have) it’s made by Netgear. Just what Virgin manages to to do to add gremlins I’ve never been able to understand.

  3. Ian Fenn on October 2nd, 2011 22:54

    The @virginmedia account is staffed by multiple people. PM: the initials of the person who wrote the tweets to you.

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